Effective Date: 01 April, 2026
Airgrab is an agentic commerce app that lets you discover, pay and track – without leaving the chat. We start with food delivery as the first vertical.
Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect the following types of information when you use Airgrab:
1.1 Personal Information
- Name, phone number, email address, and delivery address
- Payment details (processed securely via third-party payment providers)
- User preferences, feedback, and reviews
1.2 Non-Personal Information
- Device information (model, OS, unique identifiers)
- IP address and browser type
- Usage data such as browsing history, interactions, and preferences
1.3 Location Information
- We collect location data to provide accurate delivery services, subject to user permissions.
2. How We Use Your Information
We use the collected information to:
- Facilitate food orders and deliveries
- Provide customer support and order tracking
- Improve app performance and user experience
- Send promotional offers and updates (with opt-out options)
- Detect and prevent fraudulent activities
3. How We Share Your Information
Your information may be shared with:
- Restaurants & Delivery Partners: To fulfill your food orders.
- Payment Processors: For secure payment transactions.
- Legal Authorities: When required by law or to protect our rights.
We do not sell your personal data to third parties.
4. Data Security
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we encourage you to safeguard your account information.
5. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of promotional communications
- Request account deletion
For any data requests, contact us at as@airgrab.ai
6. Third-Party Links & Services
Airgrab may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.
We use the following third-party services:
- Google Gemini and OpenAI APIs for generating replies based on the content you upload. Please refer to Gemini’s Privacy Policy and OpenAI’s Privacy Policy for information on how they handle and process data.
- Other services may be used to store and manage login information securely.
7. Changes to This Privacy Policy
We may update this policy from time to time. We will notify users of significant changes via email or app notifications.
8. Contact Us
If you have any questions regarding this Privacy Policy, contact us at: as@airgrab.ai
By using Airgrab, you consent to this Privacy Policy.