Effective Date: 01 June, 2026
Airgrab is an agentic commerce app that lets you discover, pay and track – without leaving the chat. We start with food delivery as the first vertical.
Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect the following types of information when you use Airgrab:
1.1 Personal Information
- Name, phone number, email address, and delivery address
- Payment information necessary to complete transactions is processed by third-party payment providers. Airgrab does not store full payment card details.
- User preferences, feedback, and reviews
1.2 Non-Personal Information
- Device information (model, OS, unique identifiers)
- IP address and browser type
- Usage data such as browsing history, interactions, and preferences
1.3 Location Information
- We collect location data to provide accurate delivery services, subject to user permissions.
2. How We Use Your Information
We collect and process personal information only for legitimate business purposes, including providing services requested by users, complying with legal obligations, preventing fraud, improving our services, and communicating with users regarding their accounts and orders.
We use the collected information to:
- Facilitate food orders and deliveries
- Provide customer support and order tracking
- Improve app performance and user experience
- Send promotional offers and updates (with opt-out options)
- Detect and prevent fraudulent activities
3. How We Share Your Information
Your information may be shared with:
- Restaurants & Delivery Partners: To fulfill your food orders.
- Payment Processors: For secure payment transactions.
- ONDC Network Participants: Information necessary to process and fulfill orders may be shared with sellers, logistics providers, and other participants operating through the Open Network for Digital Commerce (ONDC).
- Legal Authorities: When required by law or to protect our rights.
We do not sell your personal data to third parties.
4. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal retention practices.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we encourage you to safeguard your account information.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of promotional communications
- Request account deletion
For any data requests, contact us at as@airgrab.ai . We will endeavor to respond to data access, correction, or deletion requests within a reasonable period, subject to applicable legal and operational requirements.
7. Children’s Privacy
Airgrab is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information of a child has been provided to us, we may delete such information and terminate the associated account.
8. Third-Party Links & Services
Airgrab may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.
We use the following third-party services:
- We use third-party artificial intelligence services, including Google Gemini and OpenAI, to process user prompts, messages, preferences, and related information necessary to generate recommendations, responses, and other platform functionality. Information shared with such providers is subject to their respective privacy policies and terms. Please refer to Gemini’s Privacy Policy and OpenAI’s Privacy Policy for information on how they handle and process data.
- Other services may be used to store and manage login information securely.
9. International Data Transfers:
Some of our service providers, including Google Gemini and OpenAI, may process or store information in jurisdictions outside India. As a result, your information may be transferred to, processed in, or stored in countries that may have different data protection laws than those applicable in your jurisdiction.
By using Airgrab, you acknowledge and consent to such transfers where necessary for the provision of our services.
10. Changes to This Privacy Policy
We may update this policy from time to time. We will notify users of significant changes via email or app notifications.
11. Contact Us
Airgrab Private Limited
2072, Kokarya Business Synergy Center, JP Nagar, Gottigere, South Bengaluru, Karnataka 560083, India
Email: as@airgrab.ai
By using Airgrab, you consent to this Privacy Policy.