Effective Date: 01 June, 2026
Airgrab is an agentic commerce app that lets you discover, pay and track – without leaving the chat. We start with food delivery as the first vertical.
These Terms and Conditions constitute a legally binding agreement between users and Airgrab Private Limited, a company incorporated under the laws of India. By using our services, you agree to comply with and be bound by these terms.
1. Definitions
- “Airgrab” refers to the food discovery and ordering platform.
- “User” refers to any person accessing or using Airgrab.
- “LLMs” refers to large language models, including OpenAI and Google Gemini, used in Airgrab for food recommendations.
2. Eligibility
You must be at least 18 years old to use Airgrab. By using the platform, you confirm that you have the legal capacity to enter into this agreement.
3. Use of Services
3.1 Food Discovery & AI Recommendations
- Airgrab uses OpenAI and Google Gemini to generate food suggestions based on user input.
- AI-generated recommendations are for informational purposes only and may not always reflect real-time availability, pricing, or suitability.
3.2 Ordering & Payments
- Orders are fulfilled by restaurants and delivery partners. Airgrab does not own or operate any restaurants, cloud kitchens, warehouses, or logistics services. All food preparation, packaging, billing, and delivery are handled by independent seller participants and their logistics partners.
- Payments are processed through third-party payment providers. Airgrab does not store payment details.
- Users are charged at the time of order confirmation. Applicable taxes, delivery charges, and platform fees, if any, will be displayed before payment.
3.3 User Responsibilities
- You must provide accurate and up-to-date information.
- You agree to use Airgrab for personal, non-commercial purposes only.
- You are responsible for ensuring that any food ordered meets your dietary and health requirements.
4. AI-Generated Content Disclaimer
- AI-generated food suggestions may be based on available data but are not guaranteed to be accurate.
- Airgrab is not responsible for incorrect or misleading recommendations made by AI.
- Users should verify food choices independently before placing orders.
–
–
–
5. Shipping, Order Fulfillment & Liability
- Airgrab is a technology platform based on Open Network for Digital Commerce (ONDC) that facilitates the discovery and ordering of food and related products from independent restaurants, sellers, and delivery partners. Airgrab does not prepare, package, handle, store, or deliver food products.
- Once the order is placed , the product will be delivered on the same day ( 1 day ) within 2 hrs of the order placed.
- Order preparation, fulfillment, delivery timelines, product quality, food safety, accuracy of menu information, and availability of items are the sole responsibility of the respective seller, restaurant, or delivery partner.
- While Airgrab may facilitate communication between users and sellers regarding order-related issues, Airgrab shall not be liable for delays, cancellations, incorrect orders, non-fulfillment, product quality issues, food safety concerns, or any loss or damages arising from the acts or omissions of sellers, restaurants, or delivery partners.
–
–
–
6. Returns Policy
- Food and other perishable products ordered through Airgrab are generally not eligible for return once delivered, unless otherwise permitted by the applicable seller, restaurant, or delivery partner.
- Return eligibility, if any, shall be determined solely by the policies of the respective seller, restaurant, or delivery partner.
- Users must report issues relating to incorrect, damaged, missing, or unsatisfactory orders within the timeframe specified by the seller or as otherwise communicated through the platform.
- Airgrab may facilitate communication between users and sellers regarding return requests but does not guarantee any particular outcome.
- Airgrab is not responsible for decisions relating to the acceptance or rejection of return requests.
–
–
–
7. Refunds Policy
- Refunds are subject to the policies of the respective seller, restaurant, or delivery partner.
- Refund eligibility, including partial or full refunds, shall be determined by the applicable seller, restaurant, or delivery partner in accordance with their policies.
- Airgrab may facilitate communication between users and sellers regarding refund requests but does not guarantee any refund outcome.
- Refunds, where approved, shall be processed in accordance with the seller’s policies and may take 5–10 business days, or longer depending on banks, payment providers, and other third parties involved in the payment process.
- Airgrab is not responsible for refund decisions, refund processing times, chargeback outcomes, or disputes relating to refunds.
- In exceptional circumstances, Airgrab may, at its sole discretion, provide a goodwill or ex-gratia refund, credit, or compensation. Such action shall not create any obligation for Airgrab to provide similar refunds, credits, or compensation in future cases.
8. Cancellation Policy
- Orders may be cancelled only in accordance with seller policies. Once a seller begins preparing an order, cancellation may not be possible. Any cancellation requests shall be subject to the policies of the respective seller, restaurant, or delivery partner.
9. Data Privacy & Security
- Airgrab collects and processes personal data as outlined in the Privacy Policy.
- We implement industry-standard security measures but cannot guarantee absolute protection.
10. Prohibited Activities
Users are prohibited from:
- Misusing AI-generated recommendations for harmful or fraudulent purposes.
- Attempting to interfere with the platform’s operation.
- Violating any applicable laws while using Airgrab.
- Users shall not reverse engineer, scrape, automate access, overload, interfere with, or misuse the platform.
11. Modifications & Termination
- Airgrab reserves the right to update these terms at any time.
- Continued use after updates constitutes acceptance of the revised terms.
- Airgrab may suspend or terminate access for users violating these terms.
12. Limitation of Liability
- Airgrab is provided on an “as-is” basis.
- We do not guarantee uninterrupted or error-free services.
- Airgrab is not responsible for losses arising from use of the application.
13. Intellectual Property Ownership
- All trademarks, logos, software, designs, content, and technology associated with Airgrab are owned by Airgrab or its licensors.
- Users are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal use only.
- Users may not copy, distribute, modify, reverse engineer, or create derivative works from Airgrab without prior written consent.
14. Force Majeure
- Airgrab shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, government actions, internet outages, telecommunications failures, cyberattacks, labor disputes, or failures of third-party service providers.
15. Dispute Resolution & Governing Law
- These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration provisions herein, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.
16. Contact Information
Airgrab Private Limited
2072, Kokarya Business, Synergy Center, JP Nagar, Gottigere, South Bangalore – 560083, Karnataka, India.
Email: as@airgrab.ai
By using Airgrab, you acknowledge that you have read and agreed to these Terms and Conditions.